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Current language: English Cymraeg

Accessibility statement

This accessibility statement applies to content published on the https://accounts.landregistry.gov.uk (link opens in new tab).

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We're also aiming to make the website text as simple as possible to understand.

Get advice from AbilityNet on making your device easier to use (link opens in new tab) if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you may not be able to access all the information in a title plan PDF with a screen reader
  • you cannot access all of the content in a Digital register with the keyboard only
  • some page layouts may change when you turn off CSS
  • some of the website's code may cause conflicts in the browser and with assistive technology

Contact us if you need information on this website in a different format like:

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille

Telephone

Telephone: 0300 006 0411
Monday to Friday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8am to 5pm (except public holidays)

Find out about call charges(link opens in new tab).

We can also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

We'll look into your request and get back to you in 5 days.

Technical information about this website's accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below (link opens in new tab).

Non-accessible content

We are aware that a label is present but not visible on some pages in the service, so it may not be completely clear to the user what they need to input into this field, this is an issue which fails against WCAG 2.1 success criterion 2.4.6 Headings and Labels (AA).

We intend to rectify these issues by allocating time for fixes through the course of our standard development cycle.

Content that's not within the scope of the accessibility regulations

There should not be any other content that would cause accessibility problems in this service.

Disproportionate burden

We will ensure that our services are compliant with the accessibility regulations. Content that does not currently comply with the guidelines can be found in other sections of this statement.

What we're doing to improve accessibility

We're continuing to test all pages in this service and will update this statement when anything changes.

How we tested this website

We tested our main website platform, available at https://accounts.landregistry.gov.uk/ (link opens in new tab).

This website was last tested on 29 March 2021. Tests were carried out by an independent internal audit team using a purpose-built test suite.

We will continue to test our website with users of assistive technology.

This statement was prepared on 2 February 2020. It was last reviewed on 12 August 2022.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting the accessibility requirements, report it to the Customer Support Centre:

Online

Use our online contact form to send us a message (link opens in new tab).

Telephone

Telephone: 0300 006 0411
Monday to Friday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8am to 5pm (except public holidays)

Find out about call charges (link opens in new tab).

Address

HM Land Registry Citizen Centre,
PO Box 74,
Gloucester,
GL14 9BB

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in new tab).